Cloud providers standardized and monetized IT services in a way that make them easily accessible, scalable and predictable. Others hang applications on the basic services to meet the needs of a networked community. Together, they offer an attractive model that promises to cure many of today’s pains. As a result, these services resonate with executives (CEO, CFO and CIO). If predictions hold true, 11% of the hardware base will move into the cloud over the next three years.
ITIL professionals can help lead the strategic shift to cloud. To prepare to lead requires openness to the cloud option and knowing the subject area. The invitation to lead requires pragmatic alignment with the resonant factors. Cloud will challenge our understanding of services and of business value.
In this session, we will:
Describe how services might be delivered in the context of cloud and their impact on software, infrastructure, management and purchasing.
View a service template and measure public cloud services against the template, in ITIL terms.
Consider how our ITIL values and priorities have to change so that we can bring cloud home.
Presented by LeRoy Budnik, of Knowledge Transfer.