Agreed Service Time (ITILv3):    [Service Design] A synonym for Service Hours, commonly used in formal calculations of Availability. See Downtime.

See also: TBD

 

Agreed Service Time (ITILv2):    The time during which a particular IT service is agreed to be fully available, ideally as defined in the Service Level Agreement. Different levels of service might apply within the agreed service time, for instance the Service Desk might not be available for all the hours that users can access their services.

See also: Availability

Agreed Service Time (ITILv1):    The time during which a particular IT service or system is agreed to be available, ideally as defined in the Service Level Agreement.

See also: Availability

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