Availability Management (ITILv3): [Service Design] The Process responsible for defining, analyzing, Planning, measuring, and improving all aspects of the Availability of IT Services. Availability Management is responsible for ensuring that all IT Infrastructure, Processes, Tools, Roles, etc. are appropriate for the agreed Service Level Targets for Availability.
See also: TBD
Cross Reference: Vulnerability
Availability Management (ITILv2): A Service Management process that helps to define Customers' requirements for IT Service availability, understanding the capabilities of the IT infrastructure to deliver those levels of availability, and takes action to improve availability. Although there is a strong technical element to this process it is important that the overriding concern is to understand availability (and particularly the impact of non-availability) in business terms.
See also: Service Delivery, Availability, Availability Management Database, Availability Plan
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