Business Unit (ITILv3):    [Service Strategy] A segment of the Business which has its own Plans, Metrics, income and Costs. Each Business Unit owns Assets and uses these to create value for Customers in the form of goods and Services.

See also: Cost

Cross Reference: Single Point of Contact


Business Unit (ITILv2):    A segment of the business entity, which both receives revenues and causes and controls expenditure. Such revenues and expenditure are used to evaluate segmental performance.

See also: Business Function

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