Configuration Item (CI) (ITILv3):    [Service Transition] Any Component that needs to be managed in order to deliver an IT Service. Information about each CI is recorded in a Configuration Record within the Configuration Management System and is maintained throughout its Lifecycle by Configuration Management. CIs are under the control of Change Management. CIs typically include IT Services, hardware, software, buildings, people and formal documentation such as Process documentation and SLAs.

See also: TBD

Cross Reference: Function


Configuration Item (ITILv2):    A Configuration Item (CI) is any component of an IT Infrastructure, including a documentary item such as a Service Level Agreement or a Request For Change, which is (or is to be) under the control of Configuration Management and therefore subject to formal Change Control. The lowest level CI is normally the smallest unit that will be changed independently of other components. CIs may vary widely in complexity, size and type, from an entire service (including all its hardware, software, documentation, etc.) to a single program module or a minor hardware component. All existing or potential service Problems will be capable of being linked to one or more CIs.

See also: Configuration Management

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