IT Infrastructure Library:    The collection of volumes produced by the UK Office of Government Commerce (previously CCTA) that describe IT Service Management best practice. The library is intended to assist organizations to provide quality IT service in the face of budgetary constraints, skill shortages, system complexity, rapid change, current and future User requirements and growing User expectations.

Originally produced in the late 80s - early 90s as a set of more than forty volumes, at the heart of the latest issue of the library is a set of six books:

There are many other publications in the library, however, these are considered to be the core.

See also: Service Support, Service Delivery



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