Process (ITILv3):    A structured set of Activities designed to accomplish a specific Objective. A Process takes one or more defined inputs and turns them into defined outputs. A Process may include any of the Roles, responsibilities, tools and management Controls required to reliably deliver the outputs. A Process may define Policies, Standards, Guidelines, Activities, and Work Instructions if they are needed.

See also: Access Management, Accounting, Activity, Fit for Purpose


Process (ITILv2):    A process is a series of related activities aimed at achieving a set of objectives in a measurable, usually repeatable manner. It will have defined information inputs and outputs and will consume resources and will be subject to management controls over time, cost and quality. It will also need to balance benefits against risks. A process defines what is to be achieved; procedures define how the objectives are to be achieved.

See also: TBD

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