Service Level Requirement (SLR): A document recording the business requirement for an IT service. The SLR belongs to the senior business representative who owns the service. The Service Management Team have a responsibility to support the business representative in drawing up the SLR to ensure that the information contained in the SLR is both comprehensible and comprehensive. The SLR will provide a basis for negotiations linked to the formulation of Service Level Objectives (SLOs) or Service Level Agreements (SLAs).
See also: Service Level Management
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